Performance Feedback and Managing Underperformance Training

This programme provides managers with practical skills for handling employee performance issues confidently, fairly and consistently. It focuses on situations such as missed targets, declining performance, behavioural concerns, resistance to feedback and repeated failure to meet agreed expectations. Participants learn how to establish clear performance standards, observe and document performance, provide constructive feedback, conduct difficult conversations, agree improvement actions and monitor progress. Through realistic role-play exercises, participants practise conversations with employees who may disagree with feedback, feel that expectations are unfair or struggle to accept responsibility for performance issues. The programme also helps managers distinguish between different causes of underperformance, including capability gaps, unclear expectations, insufficient resources, behavioural issues and organisational barriers. Participants learn how to develop practical performance improvement plans with clear objectives, timescales and review points. The programme aims to give managers greater confidence when addressing difficult performance situations while maintaining professionalism, fairness and accountability. Applied effectively, these skills can support improved individual performance and stronger standards across the wider team.