PRO-TRA CONSULTING GROUP LTD is committed to providing professional, practical and targeted management training services to corporate customers. This refund and cancellation policy applies to training and related services purchased through our website or other official channels.
Since our products are training, consulting and professional services rather than physical goods, refunds and cancellation arrangements will be processed based on whether the service has started, whether training preparations have been carried out, and the specific service content.
Company Information
Company: PRO-TRA CONSULTING GROUP LTD
Address: 6 Crawford Close, Earley, Reading, England, RG6 7PE
Email: pro-traconsulting@hotmail.com
Phone: +44 7722 255323
One-time Purchase Instructions
The training services we provide are one-time purchases.
The fee paid by the customer corresponds to the specific training project or service content purchased and does not constitute a membership subscription or ongoing subscription service.
We will not automatically renew a training service that has been completed, nor will we automatically charge subsequent fees without a new purchase or an explicit agreement between both parties.
If customers want to participate in a new training program, they need to make a new purchase or confirm new service arrangements with us.
Initial Contact After Purchase
After a customer completes a purchase, we will normally contact the customer by email or telephone within 1–2 business days to acknowledge the purchase and begin arranging the training service.
During the initial contact, we may confirm the training program, preferred training format, proposed dates, number of participants, training objectives and any specific requirements.
Customers should normally respond to our initial communication and provide the necessary information within 3 business days, unless another timeframe has been agreed.
Delays in providing the required information may affect the training schedule and preparation time.
Refund Application
If you wish to apply for a refund or cancel training services, please contact us as soon as possible via the following methods:
Email: pro-traconsulting@hotmail.com
Phone: +44 7722 255323
When making a refund request, it is recommended to provide:
- Customer name or company name
- Purchased training service name
- Purchase or order information
- Contact information
- Reason for refund
- Other information that helps us confirm our services
After we receive the application, we will normally acknowledge the request within 1–2 business days and review the circumstances.
We will normally provide the customer with the outcome of the refund review within 5–10 business days, depending on the complexity of the request and the information required to complete the review.
The Training Service Has Not Started Yet
If a customer makes a cancellation request before training services have begun, refund eligibility will be assessed based on the specific service type, time of cancellation, and preparations that have been made.
Where reasonably practicable, customers should submit cancellation requests at least 3 business days before the confirmed training date.
If substantial training services or non-refundable reasonable preparation costs have not been incurred, we will process corresponding refunds to the extent permitted by applicable law.
If we have carried out customized course design, case preparation, material production or other preliminary work based on the specific needs of the customer, the related reasonable expenses completed or incurred may affect the final refund amount.
Training Services Have Started
If training services have already been provided, including online training, offline training, interactive workshops, consulting or other confirmed services, the part of the service that has been provided is generally not eligible for refund.
If a training project contains multiple independent modules, and only some of the modules have been completed, we may evaluate whether the remaining part is refundable based on the service content that has not yet been provided and the agreement between the parties.
The specific refund amount will be determined based on the actual service situation.
Customized Training Services
Some training services may be customized based on the client’s business needs.
Customized services may involve:
- Training content design
- Business case preparation
- Course module adjustments
- Training material production
- Training plan development
- Preliminary analysis of actual problems of the enterprise
Customized training preparation will generally begin after the required client information has been received and the training arrangements have been confirmed.
Depending on the complexity of the project, customized preparation may generally require 5–10 business days. More complex projects may require additional time, which will be discussed with the client.
We may not be able to provide full refunds once the relevant customization work has begun.
If the customer wishes to cancel customized training, they should contact us as soon as possible so that we can evaluate the request based on the work that has been completed and costs reasonably incurred.
Change of Training Date
If customers are unable to attend the training as scheduled, they can contact us as early as possible to apply for adjustment of the training time.
Where reasonably practicable, customers should request a change of training date at least 3 business days before the scheduled training date.
We will assist in rescheduling the training date when reasonably feasible based on trainer arrangements, training resources and project conditions.
Adjustments to training dates do not necessarily mean that orders are automatically canceled or refunds are issued.
If the client temporarily requests changes to the arrangement less than 3 business days before the scheduled training, the request may be affected by the actual training resources, preparation already completed and reasonable costs already incurred.
Customers Who Do Not Participate in Training
If the client or registered training participant is unable to attend the training at the confirmed time, we should be notified as far in advance as possible and, where reasonably practicable, at least 3 business days before the scheduled session.
If the client is absent from training without prior notice, the training time that has been reserved and provided may be deemed to have been scheduled services.
In this case, whether the training can be rescheduled or a refund provided will be handled based on the specific circumstances and mutual agreement.
Where a rescheduling request is accepted, the replacement training date will normally be arranged within 5–10 business days, subject to trainer availability and the nature of the training program.
Training Canceled Due to Our Reasons
If confirmed training services are unavailable for reasons attributable to PRO-TRA CONSULTING GROUP LTD, we will notify the client as soon as reasonably practicable and, where possible, within 1–2 business days after becoming aware of the issue.
We will negotiate alternative arrangements with the client where reasonable.
Possible solutions include:
- Reschedule training dates
- Change the training format
- Provide alternative training arrangements
- Refund portions of services that cannot be provided
If the parties are unable to reach reasonable alternative arrangements, we will process refunds in accordance with applicable law and the service conditions confirmed by both parties.
Refund in Case of Force Majeure
If training cannot go ahead as planned due to events beyond our reasonable control, we will make reasonable efforts to communicate with the customer as soon as reasonably practicable.
Force majeure circumstances may include:
- Natural disasters
- Severe network or infrastructure failure
- Government measures
- Public events
- War or major social events
- Strikes
- Other circumstances beyond reasonable control
In this case, we will negotiate a training extension, rescheduling, or other reasonable solution on a case-by-case basis.
Where rescheduling is agreed, we will normally seek to arrange a new training date within 5–10 business days after the relevant circumstances have been resolved, subject to availability and the nature of the service.
Refund Processing Time
If the refund request is approved, we will normally initiate the refund within 5–10 business days after the refund decision has been confirmed.
The actual arrival time may be affected by the processing time of the bank, payment service provider or other financial institution.
We cannot control the specific arrival speed of third-party payment institutions.
Refund to Original Payment Method
Where applicable, refunds will typically be made to the payment method used by the customer to make the original payment.
In order to protect the security of customer accounts and transactions, we generally do not pay refunds to unconfirmed third-party accounts.
Statutory Consumer Rights
Nothing in this policy is intended to exclude or limit the mandatory statutory rights of consumers under English law.
If applicable law gives you additional cancellation, refund or other consumer rights, those rights still apply.
Whether a specific training service is a consumer contract and whether there is a statutory right of cancellation should be judged based on the specific service type, customer identity, method of contract formation and applicable law.
Where a statutory cancellation or refund period applies, the applicable statutory timeframe will take precedence over any timeframe stated in this policy.
Refund Review
All refund requests will be reviewed on a case-by-case basis.
We may consider:
- Service purchase time
- Whether training has started
- Completed service content
- The degree of completion of customized preparation work
- Training cancellation time
- Reasonable costs incurred
- Service conditions confirmed by both parties
- Applicable laws and regulations
We will normally complete the initial review within 5–10 business days after receiving the necessary information.
If additional information is required from the customer, the review period may be extended until the requested information is received.
We will handle refund requests as fairly and transparently as possible.