PRO-TRA CONSULTING GROUP LTD provides corporate management training and related consulting services. This page outlines the arrangements, delivery methods, scheduling, client requirements, and service modification policies for our training services.
As our offerings consist of training and professional services rather than the delivery of physical goods, “service delivery” in this policy refers to the provision of training courses, workshops, consulting, and related content to the client in accordance with the mutually agreed-upon schedule.
1. Company Information
Company: PRO-TRA CONSULTING GROUP LTD
Address: 6 Crawford Close, Earley, Reading, England, RG6 7PE
Email: pro-traconsulting@hotmail.com
Phone: +44 7722 255323
2. Service Delivery Methods
Depending on the specific training program purchased and the arrangements confirmed by both parties, we provide training services via the following methods:
- Online training
- In-person training
- Interactive training workshops
- Case studies and simulation training
- Practical management skill activities
- Customized corporate training
- Other training formats mutually agreed upon
The specific delivery method is determined based on the training content, number of participants, training objectives, and the client’s specific circumstances.
3. Initial Contact After Purchase
After a client completes a purchase of a training service, PRO-TRA CONSULTING GROUP LTD will normally contact the client by email or telephone within 1–2 business days to acknowledge the order and begin the service arrangement process.
During this initial communication, we may confirm:
- The training service purchased
- Client contact information
- Preferred training format
- Proposed training dates and times
- Number and profile of participants
- Training objectives
- Any specific requirements for the training
If we are unable to contact the client using the information provided, we may send a follow-up communication requesting confirmation of the client’s contact details.
The service delivery period will generally begin once the required information has been received and the training arrangements have been confirmed by both parties.
4. Service Scheduling
Specific dates and times for training services will be scheduled after the client completes the purchase or the training plan is confirmed by both parties.
We will normally work with the client to confirm the training schedule within 3–5 business days after receiving the necessary information, subject to trainer availability and the complexity of the requested service.
For customized training programs, we may require further communication with the client prior to scheduling—covering training objectives, participants, course content, and timing.
The actual training schedule is subject to final confirmation by both parties.
If the client does not provide the information required to arrange the training, the scheduling process may be delayed until the necessary information is received.
5. Preparation Time
Certain training services may require a preparation period, particularly for programs customized to a company’s specific situation.
If the training requires case study preparation, course adjustments, or other preliminary work, we will discuss a reasonable preparation timeline with the client based on the project’s complexity.
For standard training services, preparation will generally be completed before the confirmed training date.
For customized training programs, preparation may generally require 5–10 business days after all necessary information has been received from the client. More complex projects may require additional preparation time, which will be discussed with the client in advance.
Clients are expected to provide the necessary information for preparation in a timely manner to avoid unnecessary delays.
6. Information Required from the Client
To ensure the training proceeds smoothly, clients may need to provide relevant information prior to the start of the session, such as:
- Basic company information
- Number of participants
- Management level of participants
- Training objectives
- Specific management areas targeted for improvement
- Scheduling preferences
- Online vs. in-person training requirements
- Other information relevant to the training program
Clients should normally provide the requested information within 3 business days after our initial contact, unless a different timeframe is agreed upon.
For customized training, the more comprehensive the information provided by the client, the better we can tailor the training content to the actual business environment.
Delays in providing required information may result in a corresponding delay to the training schedule.
7. Online Training
If both parties agree to conduct training online, the Client shall ensure that participants possess the necessary equipment, internet connectivity, and access to relevant software or platforms required to participate effectively.
The online training access details or meeting information will normally be provided at least 1 business day before the confirmed training session, unless otherwise agreed.
As internet connectivity, equipment malfunctions, or third-party platform issues may affect the online training experience, we will assist the Client in rescheduling the training where reasonably practicable in the event of technical issues beyond our reasonable control.
8. In-Person Training
If both parties agree to conduct training in person, the training venue and related arrangements will be determined at the time of training confirmation.
The Client shall ensure that the training venue meets the basic conditions agreed upon by both parties and that participants are able to attend the training at the scheduled time.
If the in-person training involves specific requirements regarding the venue, equipment, or other matters, such arrangements may be further negotiated by both parties during the training confirmation stage.
Venue-related arrangements should normally be confirmed at least 3 business days before the scheduled training date, unless otherwise agreed.
9. Confirmation of Training
Once the training date, time, format, participant information, and other necessary arrangements have been agreed upon, we will provide the Client with confirmation of the scheduled training service.
Unless otherwise agreed, the training will be considered scheduled only after the relevant arrangements have been confirmed by both parties.
10. Completion of Training Services
Training services are generally deemed delivered upon the completion of the courses, workshops, or consulting content confirmed by both parties.
If a training project comprises multiple modules or phases, each module or phase may be scheduled and delivered separately in accordance with the service plan confirmed by both parties.
Where applicable, completion may be confirmed by the conclusion of the relevant training session, workshop, consultation, or agreed service phase.
11. Training Postponement or Rescheduling
If the Client needs to change the confirmed training date, they should contact us via email or telephone as early as possible and, where reasonably practicable, provide at least 3 business days’ notice.
We will make reasonable efforts to assist in rescheduling the training, taking into account the specific circumstances of the project, the amount of advance notice provided, and the availability of training resources.
Requests received less than 3 business days before the scheduled training may be subject to trainer availability and preparation requirements.
Services already rendered and reasonable costs incurred due to the Client’s last-minute changes may not be eligible for postponement or cancellation.
12. Service Adjustments Due to Company Reasons
If we are unable to provide training services as originally planned due to reasonable and unforeseeable circumstances, we will notify the Client as soon as reasonably practicable and, where possible, within 1–2 business days after becoming aware of the issue.
We may consult with the Client regarding:
- Adjusting the training date
- Changing the training format
- Rescheduling the training
- Providing reasonable alternative service arrangements
If the services cannot be reasonably rescheduled, we will address matters concerning fees or refunds in accordance with applicable laws and the agreement between the parties.
13. Force Majeure
We shall not be held liable for delays resulting from circumstances beyond our reasonable control that prevent the training from proceeding as planned.
Such circumstances may include natural disasters, severe network failures, public infrastructure failures, government measures, major public events, war, strikes, or other events beyond reasonable control.
In such cases, we will make reasonable efforts to communicate with the Client as soon as reasonably practicable and reschedule the training services when conditions permit.
14. Service Fees
Training services are provided on a one-time purchase basis.
Fees paid by the client correspond to specific, confirmed training programs or service content; they do not constitute subscription fees and will not automatically trigger subsequent recurring payments.
Unless otherwise expressly agreed in writing by both parties, the purchase of a training service does not result in automatic renewal.
If the client wishes to purchase a new training program, a new purchase must be made, or new service arrangements must be confirmed with us.
15. Refunds and Service Cancellations
If the client wishes to cancel confirmed training services, they should contact us as soon as possible and, where reasonably practicable, provide at least 3 business days’ notice before the scheduled training date.
Eligibility for a refund and the specific refund amount may be determined based on the following factors:
- Whether the training has already commenced
- The timing of the cancellation request
- The scope of services already completed
- Reasonable preparation costs already incurred
- Specific service terms agreed upon by both parties
- Applicable UK law
Refunds may not be available for the portion of services already completed or provided.
Where a refund is approved, we will normally process the refund within 5–10 business days after the refund has been confirmed, subject to the processing time of the relevant payment provider or financial institution.
We will process refund requests in accordance with applicable law and the service terms agreed upon by both parties.